Effective date: October 16, 2026
These Terms of Service ("Terms") govern your use of houstoncitycleaners.com and any house cleaning services ("Services") booked through it. By requesting a quote or booking a cleaning, you agree to these Terms.
1. Services
Houston City Cleaners provides residential cleaning (including standard, deep, move in/out, and post-construction cleans) in Houston, TX and surrounding suburbs, performed by vetted cleaning crews. The scope of each service tier is described on our What to Expect page.
2. Quotes and pricing
The price shown in our online quote builder is an estimate based on the home details and options you provide. Your final price is confirmed by your cleaning crew on arrival and may change if the actual condition or size of the home differs materially from what was described at booking.
If your crew determines on arrival that your home needs a higher service tier, additional areas or add-ons, or more time than originally booked, they'll discuss this with you on-site. Any adjustment to your price is made only with your agreement, never without it. Once you agree:
- If your final balance hasn't been charged yet, the adjustment is added to it and charged together, as one combined amount, when your cleaning is completed.
- If your balance has already been charged, the adjustment is charged separately to the same card on file.
- Either way, you'll receive an email confirming what changed and the amount.
If your cleaning runs beyond its allotted time (for example, because the home is significantly dirtier than anticipated or needs considerably more work than expected), your crew will discuss extending the appointment with you at a reduced hourly rate of $55/hour, again only with your agreement.
3. Booking and scheduling
Appointments are booked against real-time crew availability and confirmed by email. Please provide accurate contact and address information. We are not responsible for delays caused by incorrect details.
4. Communications
By requesting a quote or booking a service, you consent to receive communications from us related to your booking (by phone call, text message, and email), including confirmations, reminders, crew arrival updates, and support. Standard message and data rates may apply to text messages.
5. Cancellations and rescheduling
- You may reschedule as many times as you'd like, free of charge, with at least 48 hours' notice before your appointment, from your booking confirmation email's "Manage your booking" link.
- You may change your type of clean, the areas cleaned and your add-ons from the same link up to 72 hours before your appointment. The price difference is added to or taken off the balance charged after your clean; your deposit stays the same.
- You may cancel with at least 48 hours' notice and your deposit is refunded automatically to your original payment method.
- Cancellations with less than 48 hours' notice, or a missed appointment, forfeit the deposit, where a deposit applies.
We also reserve the right to cancel an appointment. If we cancel for a reason on us (such as a scheduling or operational issue), you'll receive a full refund of any amount paid, including your deposit. If we cancel because of something on your end (for example, unsecured pets or nobody available to let our crew in), the standard cancellation policy above applies instead.
6. Deposits and payment
Some bookings require a deposit, processed securely through Stripe. By paying the deposit, you authorize us to automatically charge the remaining balance to the same card once your cleaning is marked complete. No separate invoice or payment step is needed. Where no deposit is required, payment is due at the time of service unless otherwise agreed.
7. Recurring cleaning subscriptions
If you enroll in a recurring subscription (weekly, biweekly, or monthly), you authorize us to automatically book and charge each future visit to the payment method on file, at the discounted per-visit price shown when you enrolled, on that cadence, without further action from you.
- You can pause, change the frequency of, or cancel the subscription at any time from the "Manage your subscription" link in your emails. Canceling the subscription stops all future visits and charges; it does not affect a visit that's already been completed or paid for.
- Canceling or rescheduling a single upcoming visit under a subscription (see Section 4) only affects that one visit. Your subscription continues on its normal schedule unless you separately cancel the subscription itself.
- If a recurring charge fails, we won't book that cycle's visit until payment succeeds; we may reach out if this happens repeatedly, and the subscription may be canceled if a valid payment method isn't restored.
8. Property access
You're responsible for providing our crew with a safe and reasonable way to access the property at the scheduled time (e.g., a key, code, or someone present) and for securing pets, valuables, and fragile items before the appointment. For the safety of our cleaning crew, pets must be restrained, crated, or kept in a separate room before we arrive. If a pet can't be safely secured, we may be unable to complete the service.
9. Satisfaction and re-cleans
If you're not satisfied with any part of your clean, report it within 24 hours of the clean being marked complete, using Report a problem on the clean in your account (you can add photos), or by contacting us. We will work with you to make it right, which may include a re-clean of the affected areas at no additional cost, or a partial refund.
10. Liability
We carry insurance for our cleaning operations. We are not responsible for damage related to pre-existing conditions, normal wear and tear, or items of significant value that were not disclosed or secured prior to service. Our liability for any claim is limited to the amount paid for the service giving rise to the claim.
11. Acceptable use
You agree to use houstoncitycleaners.com only for legitimate booking purposes and not to interfere with the site, our booking system, or our staff.
12. Governing law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
13. Changes to these Terms
We may update these Terms from time to time. The effective date above reflects the most recent revision. Continued use of our Services after a change constitutes acceptance of the updated Terms.
14. Contact us
Questions about these Terms? Reach us at info@houstoncitycleaners.com or (206) 671-2648.